Take payments in your store

What this does

The Payments page is where you connect a payment processor, watch money move, and see the current state of every order's payment.

Before you start

• Owner or admin permissions.
• Your business details, and a bank account the money should land in.

Steps

1. Open Payments. It shows what you take money with today: your card processor, and which of Zelle, Cash App and Venmo checkout is offering.
2. Select Edit in Settings. Connecting and changing payments happens in Settings, so there is only ever one place they can be set.
3. Choose Stripe and complete Stripe's onboarding in the panel that opens. Torva never handles your Stripe password or your bank details — Stripe collects them directly.
4. Return to Payments. Your card processor reads as connected and taking card payments once Stripe confirms it.

What happens next

Once a processor is live, checkout offers card payment. Money goes to your processor, which pays out to your bank on its own schedule — Torva does not hold your money at any point.

Pay-by-app methods (Zelle, Cash App, Venmo) are separate: they can be switched on in settings and are confirmed by hand, because no money moves through Torva for them. Checkout shows them beside card payment, with the amount, your handle and the order number for the payment note. The order waits under Orders → Waiting for payment until you select Mark paid, and a customer who has not paid gets a payment reminder six hours after ordering and again two days later, once your email domain is verified. To spot the money faster, forward your Zelle, Cash App and Venmo payment emails to your store's payment address and Torva shows each one beside the waiting order. See Forward payment emails so Torva can match them to orders.

Common problems

It says a processor is connected but not live. Stripe has not finished verifying you. Open the connection and Stripe will say what it still needs — usually identity documents or a bank account.

I connected Stripe but checkout still will not take a card. Check that the connection is live rather than pending, and that your store itself is published.

Can I take PayPal, crypto or bank ACH? No. Torva takes cards through your own processor and Zelle, Cash App and Venmo confirmed by you. PayPal, cryptocurrency, ACH and recurring subscriptions are not offered.

I use Authorize.net or NMI. Not yet: Authorize.net and NMI are coming this week. Today Torva takes cards through Stripe only, and Zelle, Cash App and Venmo work alongside it. When the gateways arrive, you connect your own account and refund or void from the Desk, as with Stripe.