Acceptable Use Policy

Why this policy is narrow on purpose

Torva hosts research-supply stores. Payment processors, banks and ad platforms treat the whole category as one risk, which means one merchant breaking these rules makes life harder for every other merchant here. That is why the gate cannot be switched off and why this list is enforced rather than published.

This policy is part of the Terms of Service. Breaking it is a breach of that agreement.

Research use only

Products sold through a Torva storefront are for laboratory research use only. Your storefront must say so, and everything on it has to be consistent with it.

• No presenting a product as suitable for human or veterinary consumption, injection, application or ingestion.
• No dosing information: no protocols, schedules, cycles, “how much to take”, units per body weight, or reconstitution instructions framed as use in a person.
• No health, medical, therapeutic or cosmetic claims: no treating, curing, preventing, healing, or improving a condition; no weight-loss, muscle-growth, anti-ageing, performance or recovery claims.
• No before-and-after imagery, testimonials about personal results, or reviews describing human use. A review section that fills up with them is your problem to moderate.
• No implying approval by, or registration with, any medicines regulator.

Products that may not be sold

Regardless of how they are described:

• Controlled or scheduled substances, their analogues, and anything whose sale requires a controlled-substance licence.
• Prescription drugs, and anything requiring a prescription or a practitioner.
• Finished pharmaceutical products, injectables or sterile products presented for use in a person or animal.
• Counterfeit goods, and products in packaging that imitates a pharmaceutical brand or a regulated medicine.
• Anything you are not lawfully allowed to sell or ship to the places you accept orders from.
• Firearms, explosives, ammunition, and other goods unrelated to research supply.

The age and research gate is mandatory

Every Torva storefront presents a 21-and-over and laboratory-research-use declaration, re-confirmed before checkout. It cannot be removed, hidden, pre-ticked or bypassed, and you may not build a page or a link that skips it.

Be clear about what it is: a visitor’s own declaration, recorded with a timestamp. It is not identity verification and it does not confirm anybody is a researcher. If the law that applies to you requires real age verification, that obligation is yours and the gate does not discharge it.

Naming, and the line it must not cross

Torva preserves accurate product identification. Catalog codes and edited labels do not establish legality, compliance or processor eligibility.

Using a code name, a lookalike name or a deliberately vague description to disguise what a product is from a payment processor, a bank, a carrier, a platform or a customer is prohibited, and it is the difference between compliance and deception. The product’s identity, purity and documentation must be accurate and available to the customer.

Also prohibited: naming your store or products to impersonate another business, and using another company’s trademark in a way that suggests affiliation.

Documentation and honesty

• A certificate of analysis you publish must be the real document for that product and lot, unaltered. Editing a COA to change a result is fraud, and we will terminate an account for it.
• Product imagery must show the product you ship. Do not use a photograph of another company’s product, or an image that misrepresents quantity, concentration or packaging.
• Stock levels, shipping times, return terms and prices shown to a customer must be the ones you honour.
• Do not claim a certification, membership, licence or test you do not hold.

Content you bring from somewhere else

You may import only what you have the right to use.

Torva can rebuild a preview from an existing website. To do that it reads the site’s public pages — its name, logo, products, photos, certificate links and policy text as well as its layout — so the preview looks like that store. It is for rebuilding a store you own or have permission to move; using it to copy a competitor is prohibited. Text, photographs, logos, COAs and trademarks belong to whoever made them, and a preview does not transfer any of it.

Do not upload a logo, font, photograph or document you do not have a licence for. If a rights owner contacts us, the process is notice and takedown.

Email, messaging and marketing

• Send marketing email only to people who agreed to receive it. Every marketing message must identify you, include your postal address, and honour an unsubscribe promptly.
• No purchased, scraped or rented lists, and no sending to addresses that came from anywhere other than your own store or your own opt-in.
• No misleading subject lines, forged headers or disguised sender identities.
• An affiliate promoting your store is your responsibility. Their claims are treated as yours; a commission does not transfer the compliance obligation.

Platform integrity

Do not do any of this to Torva or to another merchant on it:

• Probe, scan or test the security of the platform outside your own store, or try to reach another tenant’s data.
• Interfere with, overload or degrade the service, or circumvent a rate limit, quota or plan restriction.
• Reverse engineer the platform, resell access to it, or share credentials or API keys outside your team.
• Use Torva to send malware, phishing, spam, or to run anything unrelated to your store.
• Process payments for a business other than the one the account is for, or use a store as a front for unrelated charges.

How this is enforced

We would rather fix a problem than close an account, and most of what we see is a mistake rather than intent. The usual order:

• We tell you, by email to the account owner, what the problem is and what would resolve it, with a deadline that reflects the risk.
• We remove or unpublish the specific page, product or document where leaving it up would expose Torva or other merchants — and we say what we removed and why.
• We suspend the storefront if it is not resolved, or immediately where the risk is serious. The workspace and your data stay; the public site goes offline.
• We terminate for a serious or repeated breach: controlled substances, falsified documentation, deliberate deception of a processor, or conduct that puts other merchants’ payment processing at risk. An account terminated for cause is not refunded, and we will still give you your data export.
• We will tell you the reason, in plain terms, in every case. If you think we got it wrong, reply and a person will look again.

Reporting a problem

To report a store hosted on Torva that appears to break this policy, email support@torvaos.com with the store’s address and what you saw. Copyright and trademark complaints have their own route: notice and takedown.

We may change this policy as the rules our processors and platforms apply change. Material changes are emailed to account owners.