Terms of Service

Who we are, and what this covers

Torva OS (“Torva”, “we”, “us”) is operated by DC Northern Holdings LLC, 10177 Marmot Circle, Anchorage, Alaska 99515, United States.

Torva OS is hosted commerce software. You use it to build a storefront, take orders, manage customers and inventory, send store email, run an affiliate program and buy shipping labels. These terms cover that software, the torvaos.com website, the Desk workspace, the API and anything else we provide under the Torva name.

By creating an account or subscribing you accept these terms. If you are accepting them for a company, you are confirming that you are allowed to bind that company.

These pages are written in plain English to be read, not to be impressive. They are not legal advice, and they do not tell you what the law requires of your business.

Your account and eligibility

You must be at least 18 years old and legally able to enter a contract. You must give accurate business details and keep them current — your own storefront, your payment processor and your customers all depend on them.

You are responsible for everything done under your account, including by your staff. Torva supports two-step verification on every account and lets an owner require it for the whole workspace; we strongly recommend turning it on. Tell us promptly if you think an account has been compromised.

One subscription covers one store. Running a second store means a second subscription.

Plans, billing and renewal

Torva OS is sold as a monthly software subscription per store: Core at $99, Growth at $199 and Command at $399 per store per month, in US dollars. There is no setup fee, and annual billing is not offered at launch — every plan is billed monthly and can be cancelled at any time.

Subscriptions are charged through Whop, our billing provider. You enter your card on Whop’s checkout, not on torvaos.com; Torva never sees or stores your card number. Whop’s own terms apply to the payment itself.

Automatic renewal. A subscription renews automatically every month, and Whop charges the payment method you gave it, until you cancel. You can cancel online at any time in Settings → Billing in the Desk (the store owner does this) or by emailing support; cancelling stops the next charge. Taxes, if any apply to you, are added by the billing provider at checkout.

Torva Compliance, the standalone monitoring product for stores that run on another platform, is a monthly subscription sold under these same terms at the prices shown on the compliance page.

If we ever raise the price of a plan you are already on, we will email you at least 30 days before the increase takes effect, and you can cancel before it does. An upgrade takes effect as soon as the new plan’s payment goes through, and the unused part of the period you already paid for on the old plan is refunded, so you never pay twice for the same days. Moving to a lower plan is not self-serve yet: email support and we will arrange it with you.

If a payment fails, your subscription goes past due. Your store stays live and your plan keeps working while we and the billing provider retry. If the subscription ends unpaid, the storefront goes offline — see “When it ends” below.

Existing founding subscriptions

The previous $799 founding offer is closed to new subscriptions. Its original deadline was October 15, 2026 (US Pacific time), with a limit of 20 stores. Existing founding subscriptions retain their agreed monthly rate for as long as that subscription stays active. Current new-subscription prices are listed above.

The founding price belongs to the one store and subscription that bought it. It ends when that subscription ends — after a cancellation takes effect at the end of the paid period, or when an unpaid renewal ends the subscription — and it cannot be transferred to another store or account. A store that later subscribes again pays the price in effect at that time. Everything else in these terms, including the guarantee, applies to it exactly as to any other plan.

The 30-day money-back guarantee

Ask within 30 days of your first Torva subscription payment and we refund that payment in full. No questions, no sales call, no explanation required. It applies to every plan on the same terms.

What it does not cover is money you paid to somebody else — your domain registrar, your payment processor, postage and carriers. Those are not Torva payments, so they are not ours to return.

The full terms, including how to ask, are on the guarantee page and in the refund policy. They say the same thing; if they ever disagree, the refund policy governs.

What you are responsible for

Torva provides tools and guidance. What you sell, and what you say about it, is yours.

• Your products. You are solely responsible for the legality of what you sell, wherever you sell it: import and export rules, controlled-substance law, labelling, packaging, certificates and record keeping.
• Research use only. Torva is built for research-use-only materials. Your storefront must not present them as fit for human or veterinary use, and must not make health, dosing, treatment or efficacy claims. Torva’s claim reviewer flags what it recognises; it is a review aid, not approval, and text it passes can still be a claim.
• Age and research declarations. Every Torva storefront carries a 21-and-over research-use gate, and it may not be removed. It records a visitor’s own declaration. It is not identity verification and it does not confirm anybody is a researcher.
• Your customers. You decide what customer data you collect and why, you answer your customers’ privacy requests, and you publish your own store policies. Torva gives you a starting draft of those policies and the tools to export and erase customer data; the obligations stay yours.
• Your processors and providers. You connect your own payment processor, carrier account and email domain, and you comply with their terms. Their decisions are theirs.
• Taxes. Charging, collecting and remitting tax on your sales is yours. Torva is not a merchant of record for your sales and never holds your customers’ funds.

What Torva does not promise

Torva does not guarantee that a payment processor, bank, ad platform, marketplace or registrar will approve you, keep you, or agree with our reading of their rules. Those companies make their own decisions about their own risk, they change the rules, and they are not party to this agreement.

Our compliance tooling — the research gate, product identity review, the claim reviewer, the policy reviewer, Torva Watch — is a review aid built from the published rules of the processors and platforms merchants in this industry actually use. It is not legal advice, not certification, and not a warranty that any third party will say yes. A store that passes every Torva check can still be declined.

Nothing on torvaos.com, in the Help Center, in a guide or in a message from us is a promise of revenue, approval or a business outcome.

Acceptable use

Your use of Torva is also subject to the Acceptable Use Policy, which is part of these terms. It sets out what may not be sold or done on the platform. Breaking it is a breach of this agreement.

Your content, and our licence to host it

Your content stays yours: your product copy, images, certificates, logo, domain, customer records and everything else you put into Torva. We claim no ownership of it.

To run the service we need permission to host it. You grant Torva a worldwide, non-exclusive, royalty-free licence to store, copy, transmit, adapt for display and publish your content, for the sole purpose of operating Torva for you — serving your storefront, sending your email, generating your labels, backing it up. The licence exists to run your store and ends when your content is deleted.

You confirm that you have the rights to everything you upload, including images, logos, certificates and any material imported from another website.

If you ask us to rebuild a preview from an existing website, you confirm you own that website or have permission. Torva reads a site for its layout and structure, not to copy its protected content; see the Acceptable Use Policy.

Torva’s own software, themes, designs, documentation, trademarks and the Torva OS name stay ours. Your subscription is a right to use them, not a transfer.

Third-party services you connect

Torva connects to services you bring: your payment processor, your carrier account, your email sending domain, your DNS provider, an AI client over MCP. Those relationships are between you and them, on their terms and at their prices. We are not responsible for what they do, what they charge, or when they are down.

Every service Torva itself relies on to run the platform is listed at subprocessors.

AI features and connected AI clients

Some features use artificial intelligence: Ask Torva in the Desk, the assistant on torvaos.com, product photo concepts, and the claim and policy reviewers. What they produce is generated by a model. It can be incomplete or wrong, it is not legal, regulatory or financial advice, and a human — you — must review it before you publish it, send it or rely on it. Text Torva generates for your store becomes your content once you publish it, and the responsibilities in “What you are responsible for” apply to it.

To answer, a feature sends the request and the store content it needs to the AI provider named on the subprocessors page. We do not use your store’s or your customers’ data to train models, and we choose providers whose terms say they do not either.

If you connect an AI client of your own, such as Claude through Torva’s MCP connection, you choose what it may do on the consent screen, and it acts on your account within those permissions. That client is a third-party service under its own terms; what you ask it to do, and what it sends back, is yours. You can disconnect it at any time in Settings.

Free tools, previews and scans

The free risk check, the store builder and the previews read public web pages and report what they find. They are provided as they are, without any warranty, and a result — a score, a finding, a rebuilt page — is an automated reading of a website on one day, not a legal opinion or a statement of what any payment provider will decide.

If you ask Torva to read or rebuild a website, you confirm you own it or have permission to. If Torva has scanned or previewed a website of yours and you want that stopped or removed, notice and takedown explains how.

Availability, support and changes to the service

We aim for Torva to be available continuously and we work to keep it that way, but we do not offer a contractual uptime guarantee or service credits. Maintenance, third-party outages and incidents happen.

Support is by email at support@torvaos.com and from inside the Desk. We reply within one business day, and sooner when a store is down.

The product changes. We add and improve features continuously, and we may retire one that few merchants use. If we remove something you depend on, we will tell you by email before it goes, with a way to take your data with you.

Suspension and termination

You can cancel at any time, online from Settings → Billing in the Desk (the store owner does this) or by emailing support. Cancelling stops future charges and keeps your store running to the end of the period you have already paid for. We do not pro-rate a partial month, and we do not require a reason, a phone call or an exit interview.

We may suspend or terminate an account, with notice where we reasonably can and immediately where we cannot, if: you break these terms or the Acceptable Use Policy; the store is selling something that puts Torva, its payment providers or other merchants at legal or banking risk; payment fails and is not resolved; or we are required to by law or by a provider we depend on to operate.

Where a suspension is over something fixable, we will say what it is and give you a chance to fix it. Suspension takes the storefront offline; it does not delete your workspace or your data.

When it ends: your store, and your data

This is the real behaviour of the software, not an aspiration.

• When a subscription ends, the storefront goes offline — the public site stops serving. Your workspace and everything in it remain.
• You can still sign in to the Desk and you can still export everything: Settings → Advanced writes one file containing your store record, products, variants, documents, inventory, customers, notes, orders, order items, order events, fulfilments, discounts, affiliates, commissions, support conversations, setup and webhook endpoints. Exporting is an owner or admin action.
• The export deliberately leaves out secrets — stored provider credentials, API key material and webhook signing secrets. Those are how your store authenticates, not data you are owed a copy of.
• We do not delete your store data automatically when a subscription ends, and we will keep it for at least 90 days after the end so you have time to take it with you. After that we may delete it. Ask us and we will delete it sooner.
• Your custom domain is yours. It is registered with your registrar, not with us, and pointing it somewhere else is entirely in your hands.

Copyright and other complaints

If you believe material on a store hosted by Torva infringes your copyright or trademark, the process for telling us is at notice and takedown. We act on valid notices, and we tell the merchant.

Disclaimers

Torva OS is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties that are not written in these terms, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error-free, or that it will produce a particular result — including approval by any payment processor, bank, ad platform or regulator.

Some jurisdictions do not allow certain disclaimers. Where that is so, this section applies only as far as that jurisdiction permits, and nothing here limits a right you have that cannot be limited.

Limitation of liability

To the fullest extent the law allows, neither party is liable to the other for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost sales, lost goodwill, or the cost of substitute services, even if told such damages were possible.

To the fullest extent the law allows, Torva’s total liability for all claims relating to the service in any twelve-month period is limited to the subscription fees you actually paid Torva in the twelve months before the event giving rise to the claim.

These limits do not apply to either party’s liability for fraud, wilful misconduct, or anything else that cannot be limited by law. They do not affect your right to a refund under the guarantee.

Your indemnity

You will defend and indemnify Torva, and hold it harmless, against claims, damages, losses, fines and reasonable legal costs arising from: the products you sell and the claims you make about them; content you upload or import, including material you did not have the rights to; your handling of your customers’ data; your breach of these terms or the Acceptable Use Policy; and your dealings with your own processors, carriers and platforms.

We will tell you promptly about any such claim and cooperate with your defence. You will not settle anything that admits fault on Torva’s part, or requires anything of Torva, without our written agreement.

Changes to these terms

We may change these terms. When a change materially affects you, we will email the account owner at least 30 days before it takes effect and update the date at the top of this page. Continuing to use Torva after a change takes effect is acceptance of it; if you would rather not, cancel before then.

Changes required by law or by a provider we depend on may have to take effect sooner. We will still tell you.

Governing law and disputes

These terms are governed by the laws of the State of Alaska, United States, without regard to its conflict-of-laws rules. The courts of the State of Alaska, and the federal courts sitting in Alaska, have exclusive jurisdiction, and both parties consent to venue there.

Before filing anything, email us. Most disagreements are a misunderstanding about how the product works and are settled in a day.

General

These terms, together with the Acceptable Use Policy, the Privacy Policy and the refund policy, are the entire agreement between us about Torva OS, and they replace anything said earlier.

You may not transfer this agreement without our written consent. We may transfer it to a successor in a merger, acquisition or sale of the business, on notice to you.

If a provision is unenforceable, the rest stays in force. Not enforcing something once is not a waiver of it. Neither party is liable for a failure caused by something genuinely outside its control.

Notices to you go to the email on your account. Notices to us go to hello@torvaos.com.

Nothing here makes either of us the other’s agent, partner or employee.

Contact

Questions about any of this: hello@torvaos.com. Account and billing questions: support@torvaos.com.