Read the finding and the source
A score tells you where to look; it does not explain the whole issue. Open the affected page or product, compare the recorded evidence with what is currently published and decide whether the finding still applies.
Keep the specific concern visible. “Review product copy” is a task. “Store compliant” is a much broader claim that a content review tool cannot establish.
Make one clear change
Suppose a product links to a missing document. Identify the intended product and lot, obtain the correct original file, review the match and publish the corrected reference through the appropriate workflow. Do not attach a similar-looking document merely to clear a warning.
Record the action and check the customer-facing result. A finding can be resolved in the admin while the published page still points to an old destination.
- Confirm the affected store and page.
- Assign someone who can review the underlying facts.
- Keep evidence for the decision.
- Recheck the published result after the change.
Keep responsibility explicit
Some findings require business, scientific or legal judgment beyond a software suggestion. Escalate them to the appropriate person rather than treating an automated recommendation as approval.
Torva Watch supports operational review. It is not a legal certification, a guarantee of processor eligibility or proof that every product claim is appropriate. The useful outcome is a better documented decision.
Preview your store on Torva OS — no card needed — or explore the Desk demo, the eight themes and the plans. Questions: hello@torvaos.com.
General information for merchants, not legal, tax or financial advice. Check the rules in your jurisdiction and with your providers.