Shipping and the fulfilment queue
What is waiting to go out, and the addresses and package defaults every label is bought against.
- Who can do this
- Owner, Admin, Staff
- Plan availability
- Compare current packages
- Last checked
- September 20, 2026
What this does
The list of paid orders that have not shipped, plus your shipping origin, package defaults and connected carrier account.
Before you start
Nothing, though buying labels needs a carrier account connected.
Steps
- Open Shipping.
- Fulfilment queue shows paid orders that have not gone out, oldest first.
- Overview shows your ship-from address, returns address, default package and handling time.
- Buy labels from the queue, or work order by order.
What happens next
Your handling time is what your storefront promises customers. Torva measures against it, so an order past it is flagged rather than sitting quietly in a list.
Common problems
The queue is long but nothing is late. That is ordinary packing work. Age is what matters, not count.
An order will not leave the queue. Check stock — an order cannot ship if what is on it is not on the shelf.
My returns go to a different address. Set a separate returns address in Settings → Shipping & fulfilment. It is used for return labels.
Still stuck?
Ask Torva from inside your account. It knows everything in this article and can also see what your own store is currently doing, so it can answer for your situation rather than in general.