Contact Torva support
How to reach us, and what to include so we can solve it on the first reply instead of the third.
- Who can do this
- Owner, Admin, Staff
- Plan availability
- Compare current packages
- Last checked
- September 27, 2026
What this does
Gets a person at Torva looking at your problem.
Before you start
Have your store name to hand, and roughly when the problem started.
Steps
- Ask Torva first. It can see your store's actual state and solves most things immediately.
- If it cannot, it will offer to pass the conversation to us — and it sends everything it already checked, so you do not repeat yourself.
- Otherwise email support@torvaos.com.
What happens next
If Ask Torva hands it over, the conversation is emailed to our support inbox within about five minutes, with your store, the symptom and what was already ruled out. We reply to the email address you sign in with, within one business day. That context is usually the difference between one reply and four.
Common problems
It is urgent and money is affected. Say so in the first line. Payment and checkout problems are handled ahead of everything else.
Is there a phone number? No. Torva is reached by email and through Ask Torva, which is also why answers arrive with the records attached.
I do not know how to describe it. Describe what you expected and what happened instead. That is enough.
Still stuck?
Ask Torva from inside your account. It knows everything in this article and can also see what your own store is currently doing, so it can answer for your situation rather than in general.