What's new
- Getting started
Ask Torva
Ask Torva is now in every page of the desk, bottom right. It knows how Torva works and it can look at what your own store is doing — so "why is my revenue down today" gets an answer about your store rather than general advice.
When it inspects your store it reports what it actually measured, and says plainly when something could not be checked. If it cannot solve your problem, it can hand the whole conversation to us with the evidence attached, so you never repeat yourself.
- Shipping
Return shipping labels
You can now buy a label for a parcel coming back to you, on the same EasyPost account you send with. It goes from your customer to your returns address, which you can set separately from your ship-from address.
An order can hold an outgoing label and a return label at the same time; they no longer overwrite each other.
- Getting started
The Help Center
Every part of Torva now has an article, searchable at the Help Center. Search understands what you type rather than what we call things — search "bank" and you get payouts.
Each article says who can do it, which plans have it, and when a person last checked it was still true. There is a "?" beside search in the desk that shows the articles for whatever page you are on.