An order placed is not always an order paid.

Name the payment state clearly

For a manual payment method, placing the order and receiving funds are separate events. The customer needs to know the amount, destination, reference and how confirmation will happen. The team needs a queue that distinguishes unpaid orders from ready-to-ship orders.

Do not treat a screenshot or a customer clicking “I paid” as equivalent to confirmed funds. Reconcile against the receiving account and the correct order reference using your actual operating process.

Make instructions specific to one method

If you offer several apps, display the instructions for the selected app. Avoid a block of several handles and logos that leaves the customer wondering where to send money. Keep the exact total visible.

Example: order #1048 is awaiting manual payment. The confirmation explains the reference and next step. When funds are verified, the team records the payment evidence and moves the order forward once, without creating a duplicate order.

• Assign responsibility for reviewing pending payments.
• Define how long unpaid orders remain open.
• Decide how inventory is reserved and released.
• Tell customers how to resolve a mismatched amount.

Check provider eligibility before enabling

A logo in checkout is not permission from a payment provider to accept a particular business or product. Confirm eligibility directly and use the method according to its terms.

Torva supports configurable manual-payment presentation alongside supported processors. The visible option, the actual receiving setup and the reconciliation process all need to be ready before the option is useful to customers.