Create an order yourself

What this does

Creates a real order from a sale that happened away from your storefront. It goes in the same books, holds stock the same way, and takes the next order number in the same sequence as one placed by a customer.

Before you start

• At least one active product with a price.
• The customer's email and where the order is going.

Steps

1. Open Quick action → Create an order, or go to Orders and select New order.
2. Add the products. Quantity and unit price are both editable — a phone order is exactly where you agree a different price, and the catalogue price is only the starting point.
3. Enter the customer's email, name and delivery address.
4. Add shipping or a discount if there is one. The total is worked out as you go.
5. Leave They have already paid ticked if the money has arrived, or untick it to create the order unpaid.
6. Select Create order.

What happens next

Stock is held as soon as the order exists, exactly as a checkout would hold it, so you cannot sell the same unit twice. The order opens and behaves like any other: you can edit what is on it, fulfil it, buy a label and open a return.

Marking it paid records that money arrived somewhere outside Torva. No payment is taken and none is invented, which is why the order will say Torva cannot refund it — you refund it the way you took it and then record that on the order.

Common problems

It says there is not enough stock. The order holds real stock. Lower the quantity, or adjust inventory first.

A product appears twice. Each product can only be on an order once. Change the quantity on the existing line instead.

I need to change it afterwards. Open the order and edit its lines — you can swap a product, change a quantity or comp a line right up until the parcel is with the carrier.

The customer never paid. Untick "They have already paid" when you create it, and the order sits as unpaid until you record payment.