Billing, refunds and cancellation
TorvaOS is software sold as a monthly subscription. This page explains exactly what you are charged, how to stop being charged, and when money comes back. Last updated .
What you are buying
A subscription to the TorvaOS commerce platform: your storefront, orders, inventory, customers, support desk, affiliates, email and automations, analytics and integrations. It is access to software, delivered over the internet. There is no physical product and nothing is shipped.
Plans and price
- Core — $399 per month. Run the store.
- Scale — $899 per month. Run and grow.
- Command — $1,499 per month. Control everything.
Prices are in US dollars and exclude any tax that applies where you are. An annual option is available at roughly ten months' price for twelve months' access.
How billing works
Subscriptions are billed monthly in advance on the day you subscribe, and renew automatically on the same day each month until you cancel. Annual subscriptions are billed once, in advance, for twelve months. Payment is taken by our payment processor; TorvaOS never sees or stores your card number.
We will tell you by email at least 30 days before any price change affecting your plan. If you do not want the new price, cancel before it takes effect and you will never be charged it.
Cancelling
You can cancel at any time, from Settings → Billing inside TorvaOS, or by emailing hello@torvaos.com. There is no minimum term, no cancellation fee and no notice period.
Cancelling stops the next renewal. Your subscription stays active for the rest of the period you have already paid for, and access ends when that period does. We do not pro-rate a partial month on cancellation — see refunds below for when we do give money back.
Your data after you cancel
Your commerce data remains exportable for 30 days after your subscription ends, so you can take your catalog, orders and customers with you. After 30 days it is deleted. Ask us before then and we will help you get it out.
Refunds
First 30 days. If TorvaOS is not right for you, tell us within 30 days of your first payment and we will refund that payment in full. You do not have to give a reason.
If we break something. If a fault on our side leaves you unable to run your store for a material part of a billing period, we will refund or credit that period in proportion to the disruption. You do not need to argue for this; email us and we will look at what actually happened.
Billing mistakes. If you were charged the wrong amount, charged after cancelling, or charged twice, we refund it in full as soon as we confirm it — normally the same working day.
Otherwise. Beyond the first 30 days we do not refund a period you have already used, because you had access to the software for it. Annual plans cancelled mid-term are refunded for whole unused months, less any discount you received for paying annually.
Refunds go back to the card or account you paid from, and typically appear within 5–10 business days depending on your bank.
Chargebacks
If something is wrong with a charge, email us first — we would far rather fix it directly and quickly than have you go through your bank. We have never refused a refund we owed.
Payments your customers make
This page covers what you pay TorvaOS. It does not cover what your own customers pay you. Your shoppers pay you through payment accounts you own and connect yourself — your Stripe account is yours, the charge is created on it, you are the merchant of record, and the money settles directly to you. TorvaOS takes no percentage of your sales, never holds your money, and is not a party to those transactions. Refunds to your shoppers are yours to set and yours to give.
Talk to us
Email hello@torvaos.com for anything about billing, cancellation or a refund. We answer within one business day.
TorvaOS is operated by Arctic AFC LLC, Anchorage, Alaska, United States.